Reminder: Keep your practice information updated in our Find a Doctor tool

It’s important that you regularly review and, if necessary, update your Find A Doctor information with us. With an accurate directory, we can:

• Improve the quality of provider data in our directories to help our members—and prospective patients for you—find the care they need.
• Ensure compliance with provider directory regulatory bodies — The Centers for Medicare and Medicaid Services (CMS) requires us to keep this information up to date.

Please review your Find A Doctor information quarterly to make sure your practice name matches the name you use when answering the phone, as well as your location, hours of operation and more. We may remove providers from Find a Doctor who don’t maintain their information with us.

How to update your practice information

To notify us of a change, follow these steps 60 days or more before the change takes effect:

1. Log into your prism account.
2. Click Enrollments & Changes.
3. Click Change Individual Provider or Organization and follow the steps to submit your change.

Check the status of your request

Once you submit your request, our team will receive an inquiry. You can check the status of your request and view comments from our team any time in prism by clicking on Enrollments & Changes and selecting the Inquiry ID. When your request is completed, you'll receive a comment from our team. When our team posts a comment, you'll receive an email notification.